At Maket Ayisyen, we want every buyer to feel confident and satisfied with their purchase. Our return and refund process is designed to be fair, simple, and transparent for both buyers and sellers.
Return Eligibility
Buyers may request a return within 7–14 days of receiving their order, depending on the seller’s specific policy. To qualify:
-
Items must be unused, undamaged, and in their original packaging.
-
All accessories, tags, labels, and protective materials should be included.
We encourage customers to review product details carefully before purchasing.
Refund Processing
Once a return is approved:
-
Refunds are processed within 7–10 business days.
-
All refunds are issued to the original payment method used during checkout.
-
Processing times may vary depending on the buyer’s bank or payment provider.
In some cases, partial refunds may be issued for items returned in non-original condition.
Items Not Eligible for Returns
For safety, quality, and fairness, the following items cannot be returned or refunded:
-
Perishable goods (food, flowers, organic items, etc.)
-
Custom-made or personalized products
-
Digital items, including downloadable or online products
-
Products marked as final sale
Please review the product description and seller notes before placing your order.
Return Process (Example)
If a buyer receives a damaged or defective product:
-
The buyer submits a return request, including a clear photo of the issue.
-
The seller reviews the request and verifies the claim.
-
If approved, Maket Ayisyen processes the refund promptly.
-
Depending on the situation, the buyer may or may not be required to return the item.
We aim to resolve all valid cases quickly and fairly.
Dispute Resolution & Escalation
If the buyer and seller cannot reach an agreement, the case is escalated to our Maket Ayisyen Dispute Resolution Team.
Our team will:
-
Review all submitted evidence
-
Communicate with both parties
-
Make a fair decision based on platform policies
-
Ensure the issue is resolved promptly and professionally
We are committed to maintaining a marketplace where trust, fairness, and transparency come first.
